Refund policy
Last updated: September 1, 2026
At Mental Pleasures, every product is made especially for you once your order is placed. Because our products are printed on demand, we generally do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or personal preference.
However, your satisfaction is important to us, and we will gladly help if there is a problem with your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or significantly different from what you ordered, please contact us as soon as possible.
To help us review your request, please email us at contact@mentalpleasures.com and include:
- Your order number
- A clear description of the issue
- Clear photos showing the problem
- Photos of the product, packaging, and any visible damage when applicable
Please contact us within 30 days of receiving your order.
If your claim is approved, we may offer one of the following solutions:
- A replacement product
- A refund
- Another appropriate solution depending on the circumstances
Returns and Exchanges
Because each item is made to order, we do not accept returns or exchanges for:
- Incorrect size selection
- Change of mind
- Personal preference
- Ordering the wrong product
- Incorrect shipping information provided by the customer
Please carefully review the product information and size guide before placing your order.
Refunds
Refunds are only issued for eligible cases, including approved claims involving damaged, defective, or incorrect products.
Once your refund has been approved and processed, it may take several business days for the funds to appear in your original payment method, depending on your bank or payment provider.
Lost or Delivery Issues
If your order appears to be lost in transit or has not been delivered within the expected timeframe, please contact us at contact@mentalpleasures.com.
We will review the situation and work with our fulfillment and shipping partners to determine the appropriate solution.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us immediately at contact@mentalpleasures.com. We will do our best to help if the order has not yet entered production or shipping.
Once an order has been shipped, we may not be able to change the delivery address or offer a refund for orders delivered to an incorrectly provided address.
Order Cancellations
Because orders may enter production shortly after being placed, cancellation requests must be made as soon as possible.
We cannot guarantee that an order can be cancelled once production has started.
Contact Us
If you have any questions about our Return & Refund Policy or need help with an order, please contact us:
Mental Pleasures
Email: contact@mentalpleasures.com
Website: mentalpleasures.com